Watch a quick video of some of the features of our Analytics Builder
Survey Reporting and Analytics
A good survey system must have an analytics engine able to meet the demands of a Customer Centricity team who wish to unlock trends and insights across a number of business dimensions.
Our system, the Analytics Builder, is able to create on-the-fly analytics across any number of dimensions of business and survey data.
Some of the features of the Analytics Builder include
- Full customisation on the fly – create whatever type of chart, with any variable to analyse any questions
- Integration with business data Multidimensional visualisations such as Heat maps, Marimekkos, Multiseries line charts etc
- Understand if business metrics influence satisfaction, such as the length of calls
- Understand which attributes of agents influence the satisfaction of their customers
- Understand detailed measurement about what customers are doing and how this influences satisfaction
- Free text model building and trend mining as well as sentiment analysis
- Customisable push reports – easy to add to board packs
- Micro reports for contact center agents