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141B Block E Millenium Park, Century City
+27 (0)11 267 1400
TMS30x30

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Complaint Management

The importance of complaint management

Enabling your enterprise to give your clients an effective channel through which to voice their dissatisfaction is vital.
Our software and services enable a consolidated platform from which to perform all service recovery and escalations management.

As important as the ability to fix things when they go wrong for your clients, is the ability to understand route cause and to fix and enhance systems and process which lead to service failure

Proprietary research conducted by Thirty by Thirty has shown that a successful service recovery intervention can increase loyalty.

Please contact us for this white paper.
Simply fill our our contact form and we will gladly share our insights with you.


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