The importance of complaint management
Enabling your enterprise to give your clients an effective channel through which to voice their dissatisfaction is vital.
Our software and services enable a consolidated platform from which to perform all service recovery and escalations management.
As important as the ability to fix things when they go wrong for your clients, is the ability to understand route cause and to fix and enhance systems and process which lead to service failure
Proprietary research conducted by Thirty by Thirty has shown that a successful service recovery intervention can increase loyalty.
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