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64 Turaco St, Sandton 2055, South Africa
141B Block E Millenium Park, Century City
+27 (0)11 267 1400
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Voice of the Customer

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Voice of the Customer Software and Services

Our Voice of the Customer Platform allows us to listen to your customers’ voices across a number of digital channels which best suits them.

Our technology is internationally enabled across all the GSM networks and allows us to collect survey replies across a number of different methods including:

  • Interactive two-way SMS (Which we pioneered)
  • All modes of web surveys
  • USSD when required
  • IVR (with selected partners)
  • CATI ( telephonic )
  • Coupon based – ideal for smaller businesses without advanced CRM systems
  • Kiosks

In our view, we simply want to maximise the effectiveness of your survey programme and will help you to implement your Customer Experience Management project in a way which will best deliver the results you need.

We have a range of packages and services to suit your exact needs.

FEATURE
  • Channels
  • Touch Points
  • Questionaires
  • Sampling
  • Direct integration
  • Agent Reports
  • SLA
  • Account Management
  • SOS Management
  • Push reports
  • Customer Journey Mapping
  • Investment
LITE
PRO
  • WEB, SMS, IVR, USSD
  • 5
  • 10
  • Up to 20 Rules
  • Weekly
  • Light
  • Monthly
  • Integrated
  • 5 pm
  • Give us a call!
ENTERPRISE
  • WEB, SMS, IVR, USSD, CATI
  • 7
  • 15
  • Unlimited
  • Daily
  • Partial
  • Weekly
  • Pro Workflo, Integrated
  • 15 pm
  • Give us a call!
Enterprise Pro
  • WEB, SMS, IVR, USSD, CATI
  • - Unlimited
  • - Unlimited
  • - Unlimited
  • - Unlimited
  • - Unlimited
  • Full
  • - Dedicated
  • Full
  • - Unlimited
  • Give us a call!