Voice of the Customer
Voice of the Customer Software and Services
Our Voice of the Customer Platform allows us to listen to your customers’ voices across a number of digital channels which best suits them.
Our technology is internationally enabled across all the GSM networks and allows us to collect survey replies across a number of different methods including:
- Interactive two-way SMS (Which we pioneered)
- All modes of web surveys
- USSD when required
- IVR (with selected partners)
- CATI ( telephonic )
- Coupon based – ideal for smaller businesses without advanced CRM systems
In our view, we simply want to maximise the effectiveness of your survey programme and will help you to implement your Customer Experience Management project in a way which will best deliver the results you need.
We have a range of packages and services to suit your exact needs.
- Touch Points
- Direct integration
- Agent Reports
- Account Management
- SOS Management
- Push reports
- Customer Journey Mapping